Terms & Conditions

Latest update: October 3rd, 2023

Payments

Rebel Nomad accepts online payments with the following credit cards Visa/Dankort, Visa, Mastercard, Visa Electron, Maestro, JBC, American Express, Diner's Club, Discover Card, Paypal, ApplePay, Google Pay, Shopify Pay. Payment will only be deducted from your account when the item is shipped.

Amount reserved

When using a payment card, debit or credit card, a reservation is made for the amount traded for. This amount is reserved until Rebel Nomad has processed and shipped your order. When the order is dispatched, the amount will be withdrawn from the account. The reservation time depends on the product.

Debit card authorization

When using a Debit Card, you will be able to see that money is reserved on your account and your available amount will, therefore, appear to be less. If you or Rebel Nomad cancels the order, then the Rebel Nomad will not be able to withdraw the money from your account, but you will still be able to see the reservation amount on your account for some time. Note that only the bank (or card issuer) can cancel such reservation.

Credit card authorization

The money will be withdrawn from your account when Rebel Nomad processes and withdraws the payment from your order. The transaction will now appear in your bank overview.

Prices and VAT

All prices on the website include VAT.

The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

(You can choose to display all prices in other currencies by using the currency selector at the top left corner of the website.)

Security

Rebel Nomad uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties. Rebel Nomad's own website also uses encryption with SSL protocol.

Delivery and shipment

The delivery time for your order is typically 5-10 business days from the processing of your order, depending on the product and destination.

Items available in local stock are shipped from Denmark (Helsingørsgade 37A, DK-3400 Hillerød), while items stored in external warehouses are shipped directly from those facilities, including via Quanzhou Shiying Clothes Co. Ltd. (98 Citong Road, Quanxiu Street, Fengze District, PRC-362000 Quanzhou, Fujian Province

Read more in our Shipping Policy.

Withdrawal and returns

Rebel Nomad offers a 30 days full refund on goods purchased on the website unless otherwise agreed or stated in your order. The 30-day period starts on the day the order is delivered. Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 30 days after the delivery, and be with Rebel Nomad no later than 30 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om hello@rebelnomadapparel.com. In your message, clearly make us aware that you want to use your right of withdrawal.

Read more in our Return & Refund Policy.

Condition of the item You have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics, and function of the goods. This means that you can try the item in the same way as if you were shopping in a physical store. If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Rebel Nomad to evaluate the item's condition.

Warranty

There is a 2-year warranty on products according to the Danish law. The warranty applies to all errors in material, and fabrication. Complaints regarding errors and defects must be reported to Rebel Nomad in a reasonable time after the goods have been received. We consider a maximum of two months as a reasonable time unless otherwise agreed. We will refund reasonable shipping costs. The complaint waives the right to warranty if the items are handled improperly or unusually.

Rebel Nomad covers return costs to a reasonable extent.

When returning, please contact us at:

Rebel Nomad
Helsingørsgade 37A
DK-3400 Hillerød
Phone: (45) 21 27 14 87
Email: hello@rebelnomadapparel.com

(Warranty returns will not be accepted if they are sent by cash-on-delivery system).

Customer and privacy data

Rebel Nomad will never resell personal information and do not pass on your personal information to others. Your personal information is only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Rebel Nomad, we need the following information:

Name
Address
Phone number
Email address

Rebel Nomad makes the registration of your personal information for the purpose of delivering the goods to you. The personal information is registered with Rebel Nomad, and stored for up to five years, after which the information is deleted. When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why. Only the CEO and other employees from Rebel Nomad have access to the information recorded about you.

The data manager in Rebel Nomad is: Trailblaze Commerce.

We do not store and transmit customer information encrypted.

As registered with Rebel Nomad, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact hello@rebelnomadapparel.com.

Cookies and log statistics

On https://rebelnomadapparel.co/, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you. You can delete cookies from your computer at any time. Read more in our Privacy Policy. We use log statistics at https://rebelnomadapparel.com, which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more. The Log statistic is only used with the purpose to improve Rebel Nomad's website.Read more in our Privacy Policy.

Consumer protection

Learn more about your consumer protection when paying online with PensoPay's payment service solution: https://pensopay.com/mere/forbrugerbeskyttelse/

Complaints

In case you wish to complain about goods purchased from us, please contact our Customer Service.

You can submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus.

It is prerequisite for making a complaint that the product or service you want to complain about cost at least DKK 1,100 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be changed without notice. You must pay a fee to have the complaint processed.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec-europa.eu/odr. When submitting the complaint, you must state our email address hello@rebelnomadapparel.com.

Contact us

If you have any further questions or concerns regarding our terms and conditions, please do not hesitate to contact us. We will be happy to assist you and provide you with any additional information you may need.

Thank you for choosing Rebel Nomad. We appreciate your support and hope you enjoy your shopping experience with us!

Terms & Conditions