RETURN AND REFUND POLICY
Last updated: September 2023
We strive to provide high-quality products and excellent customer service at Rebel Nomad. We want you to be delighted with your purchase. This Refund Policy explains the terms and conditions for requesting refunds for products purchased from our website. Please read this policy carefully before making a purchase.
ELIGIBILITY FOR REFUNDS
We accept refund requests for products that meet the following criteria:
- The product is damaged or defective upon delivery.
- The product does not match the description provided on the Site.
- The product is not the size or color ordered.
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org within 30 days of delivery.
- Provide your order details, including the order number, product name, and a detailed issue description.
- Attach clear photos showing the damage or discrepancy, if applicable.
- Our customer support team will assess your request and provide further instructions.
We will provide a return shipping address if your refund request is approved. You will be responsible for the cost of return shipping unless the return is due to our error or a defective product.
Upon receiving the returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will initiate the refund to your original payment method. The refund amount may include the product price and any applicable taxes. Still, it will only have the original shipping charges if the return is due to our error or a defective product.
Please note that the time it takes for the refunded amount to be reflected in your account may vary depending on your payment provider.
Certain items are non-refundable and will only be eligible for a refund if they are damaged or defective upon delivery. These non-refundable items may include:
- Items that have been personalized or customized.
- Items purchased during a promotional or sale period.
- Gift cards or digital products.
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the desired item on our Site.
If you have any further questions or concerns regarding our Refund Policy, please don't hesitate to contact us at email@example.com. We will be happy to assist you and provide any additional information.
Please note that this Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or modifications.
We appreciate your trust and support in choosing Rebel Nomad for your apparel needs. We look forward to serving you and ensuring a smooth shipping experience.
Thank you for choosing Rebel Nomad. We appreciate your support and hope you enjoy your experience with us!